Comet Coach Hire Ltd are a coach / minibus hire company offering all sorts of packages throughout the UK and beyond. Whether you're organising a school trip, planning your wedding day, or travelling around Europe, they can provide the perfect transport solution at a very reasonable price.

Comet Coach Hire came to us because they needed a modern, user-friendly website that would enable them to reach a wider audience. The Designer Websites team came through as always - our designers gave the new site a bright yet professional look, and the online enquiry system makes it easy for customers to get an accurate quotation for their journey. Furthermore, since this is a responsive website, it functions perfectly on all devices, from smart TVs and desktop computers to tablets and smartphones.

What did we do for this client?

This project included the following services:

• Responsive (mobile-friendly) website design
• Search engine optimisation
• Online enquiry form
• Copywriting

Need a new website for your business? Contact Designer Websites for a quote today!

'Cannibalisation' is a very scary-sounding word, isn't it? It certainly conjures up some very grim mental images. While keyword cannibalisation isn't quite as grisly a concept as its name might suggest, it can cause big problems for your website, making it difficult for search engines to identify each page's purpose and potentially dragging down your rankings as a result.

If you're unfamiliar with the idea of keyword cannibalisation, fear not - in this article, we'll talk about what it is, how it happens, and how to rectify it.

What is keyword cannibalisation?

Keyword cannibalisation is what happens when your website contains multiple pages that target the same keyword(s). Ideally, every search term you wish to rank for should be targeted on one page and one page only - otherwise, you're just forcing your own pages to compete with ('cannibalise') one another.

Here's an example of how this might happen. Imagine you own a second-hand furniture shop, and you want your website to be the #1 Google result for the popular keyphrase 'antique furniture'. In order to achieve this, you:

• Use the phrase 'antique furniture' numerous times on your homepage
• Dedicate one of your internal category pages to 'antique furniture'
• Write a blog post all about antique furniture, sharing lots of helpful information for potential customers

This may seem like a strong strategy, but what you're actually doing is making it difficult for Google and other search engines to identify which of your three 'antique furniture' pages they should actually be listing as a result for that query.

Why is keyword cannibalisation a problem?

As mentioned above, the problem with keyword cannibalisation is that those pages with the same keywords will be competing against one another in the SERPs. As a result, some or all of those pages may not rank for your chosen keywords at all, or all may just rank lower than if just one page was targeted. That's an issue, because in spite of the keywords they share, each of the competing pages may actually serve a totally different purpose from its brethren.

Generally speaking, Google will not list 2 or more pages from the same website among its top 10 results for a given query UNLESS the algorithm is pretty certain that the user is looking for that specific website. (For instance, Googling 'eBay toys' will bring up a number of pages from eBay, whereas the top organic results for 'antique furniture' are gathered from a variety of different sites.) Google like to hedge their bets, and in most cases, they've got a better chance of satisfying the user if they show 10 results from 10 different sources rather than taking multiple pages from a single site.

This means that, when Google's crawlers look at your website, you want it to be absolutely crystal-clear which page is best suited to which search term. If you're presenting several different pages as possible responses to the query 'antique furniture', Google will get confused and may pick the wrong page to rank (e.g. a blog post rather than your main 'antique furniture' category, which might have had a better chance of driving clicks and conversions). Worse still, if none of the competing pages particularly stand out from the crowd, they may even decide not to rank any of your pages for that keyword at all.

Here are some other issues that may occur as a result of keyword cannibalisation:

• Content Quality - It would be difficult to have a plethora of pages on the subject of  ‘antique oak furniture’ (for example) and ensure that each one was made up of interesting, useful and original content. Spreading your content too thinly across too many competing pages will inevitably reduce the overall quality of your website, and when it comes to ranking, unique high quality content beats quantity hands-down. Poor content not only leads to poor user experience, it also leads to high bounce rates and discourages people from sharing pages.
  
  
• External Links - Even if you do manage to make your competing pages share-worthy, you risk splitting your link equity and diluting the search engine 'juice' you receive when other websites link to yours. It's far better to have a single page/resource for each subject you wish to cover, because that way, anyone who links to you will easily be able to identify which of your URLs they should send their users to. If 10 people want to link to a page about 'antique oak furniture', you ideally want all of them to link to the same part of your website - this will have a greater impact on your rankings than dividing those 10 links between multiple destinations.
  
  
• Internal Links - The above applies to internal links, too. Internal links are a big ranking factor; in order to determine the hierarchy of your website (i.e. which pages are most important), Google and the other search engines pay close attention to which of your own pages you link to from other parts of your website, how often you link to each page, and what words you use when you do so. If you've got just 1 page about 'antique oak furniture', you can simply link to that one every time you mention that subject elsewhere on your site. If there are 30 'antique oak furniture' links on your website - 10 to a category page, 10 to a specific product, and 10 to a blog post you wrote - it will be difficult for the bots to ascertain which of those linked pages might make the best result when somebody types 'antique oak furniture' into a search engine.

What can I do about keyword cannibalisation?

If you’re over-using keywords on purpose because you believe it will boost your rankings, we would strongly recommend that you stop right now. Keyword cannibalism often happens by accident, but some site owners, and even some online marketing agencies, mistakenly think that using the same keyword in multiple titles and headings throughout a website will help that website rank better for the cannibalised keyword. As we've explained, though, that simply isn't the case.

Hopefully, you’re now in a position to avoid keyword cannibalisation from the get-go. When creating a website, you can avoid this error by making sure you have thoroughly planned the site architecture. Every page should be detailed, unique, and serve its own distinct purpose. If two of your pages are giving users more or less the same information on the same subject, then one of them is a waste, and likely damaging your rankings. Furthermore, all keywords, titles and header tags should be unique to their page. Once you know what pages you need and what each one's function is, it should be relatively easy to choose the keyword(s) for each page using a tool like Keyword Planner.

If you’ve already got a cannibalisation problem (not to be confused with a real-life cannibal problem, which we unfortunately cannot help with), then it’s time to clean up your pages. Start by going through your website and identifying groups of pages that are targeting the same keyword; then, review each group and pick the ONE page from each that you think best addresses the search term in question. (Tip: take a look at which page currently ranks highest for that keyword on Google - it's probably safe to assume that that page will have the best shot of climbing higher once the cannibalisation issue is resolved.)

Once you've selected one page for each keyword, you have 2 choices regarding what to do with the other cannibal pages:

• Get rid of them. If the cannibal pages don't actually serve any purpose to the user, the best thing to do is delete them and use 301 redirects to send their URLs to the good-quality page you've chosen to keep. This will mean that any links to the cannibalised pages pass their ranking 'juice' to the good page instead. Anyone who attempts to visit any of the deleted pages in the future will be redirected to the page you kept.
  
  
• Retarget them. If your cannibalised pages are important to the broader user experience on your website, then you can keep them, but what you'll need to do is de-optimise them and target different keywords instead. For instance, let's say that you've decided to use a category page as your landing page for the term 'antique furniture' - that keyword also appears heavily on your homepage, and since you obviously can't delete your homepage, you should instead do a bit of keyword research and identify a different search term to target there. (Perhaps a more generic term that covers your entire offering, rather than just your antique line.)

The golden rule when it comes to keyword cannibalisation is that every page of your website should offer something unique. If every page serves a different purpose, there's little risk of crossover between keywords, page copy, and meta tags because you'll need different words to describe each page's function. Keyword cannibalisation can be a pretty good indicator that you have multiple pages stepping on each other's toes and offering basically the same information/service to the end user - if that's the case, either strip those unnecessary pages out or justify their existence by giving them their own unique focus.

If you need help with your website’s SEO, our team of experts are more than happy to help. Contact Designer Websites now to discuss your requirements.

Broadleaf Timber is one of the UK's leading real wood specialist companies, who have been supplying stunning real wood products throughout the UK and beyond for over 10 years. They dedicate themselves to providing the highest-quality wooden products to their consumers, as they believe the modern day mass-produced materials simply cannot compare to the quality of solid wood.

They work to supply every customer with high-quality and durable wood products that will stand the test of time. Over the course of the decade, they have expanded their product range vastly to include everything from bespoke staircases to a variety of spectacular wooden floorings. They also have numerous impressive showrooms across the country which they actively encourage customers to visit. 

They decided to opt for a redesign of their website in order to provide the best user experience to their customers across all channels. They sought to make their functional e-commerce website fully responsive in order to market their real wood products and services to the widest possible audience across all devices.

To achieve their vision, we provided a complete redesign of the website. Our design team worked hard to ensure the new responsive website provided a smooth and accessible experience for all visitors, across all devices.

The new design also compliments the Broadleaf brand, displaying the real wood products they supply through the use of large, visually appealing images and distinct categories. This redesign works to make it quick and easy for consumers to browse and compare the numerous different wooden products they supply. Amongst the many user-friendly features on the website, there is also a handy feature which allows customers to add products they're interested into their 'favourites' basket and come back to it at a later date. 

We're very proud of the new redesign and if you'd like to have a closer look or you're interested in buying some fantastic quality wooden flooring, just click here to visit the new and improved Broadleaf Timber website!

Would you also like to make your website easily accessible, SEO friendly and fully responsive so you can reach the widest audience possible? You can get in touch with us today to request a free quote. 

When most of us want to buy something, find a location, or get the answer to a question, we go to Google, right? We like the results, we’re used to how it works...we even use the word 'Google' as a verb to mean 'search for information about'. No wonder Google is the go-to search engine for the majority of Internet users.

Today, we'd like to take a look at whether this pronounced user preference for Google might wane due to the ever-changing appearance of their results pages, or if - on the contrary - these changes have helped to make the search engine even better. Before we can answer this question, we first need to understand which aspects of Google have changed and the effects of those alterations.

As you probably know, the pages that appear when you search for something in any search engine (Google, Bing, Yahoo, etc.) are known as SERPs (Search Engine Results Pages). Over the past year or two, Google have repeatedly changed the way their own SERPs look, and the compounded effect of their changes - particularly in the last year - has seen the traditional organic results pushed further and further down the page.

In this article, we’ll attempt to assess the impact of the changing face of the Google SERPs on organic results.

So How Have Things Changed?

More Ad Space

Firstly, there are now more paid adverts at the top of the SERPs than ever before. In February 2016, Google began to show as many as 4 AdWords ads at the top of the SERP, where once there were only 2 at most. This inevitably began to push organic results further down the page. (Interestingly, up to 3 ads now appear at the bottom of the results page too.)

At the present time, paying for ads through Google AdWords is the easiest way to gain visibility on the SERPs - provided you have a big enough budget, of course! Google place their adverts before organic results because it's in their financial interest to do so - they get money every time somebody clicks an AdWords ad. Google ads have been around for many years and most users are more than used to seeing them at the top of the SERPs, and so it seems unlikely that people will stop using the search engine because of this change; however, if Google continue to increase the number of ads displayed before their organic search results, the number of people clicking on those organic results will likely get smaller and smaller.

Here is a typical Google SERP in which the ads are prioritised and take up most of the space above the fold (the point where you have to scroll down to see more). Notice that the only non-paid search result displayed above the fold is the location of a nearby retailer. 

Note also that each individual AdWords ad takes up quite a lot of space by itself - this is due to the addition of 'ad extensions' such as review ratings and additional links.

Featured Snippets

Another relatively new feature that pushes the traditional organic results further down the SERP is the featured snippet, which is now considerably more common than it used to be. In short, a featured snippet is a brief extract from a web page that Google thinks will serve as a handy, concise answer to the query you entered. Although these are organic rather than paid, they still take up a fairly large chunk of real estate near the top of the SERP.

Featured snippets are a game-changer for the simple reason that, when they appear, they appear above all traditional organic listings. For some searches, all that's now visible above the fold is a featured snippet and the paid ads section, meaning that these snippets are now arguably more valuable than the coveted #1 organic position. (Some people have even called the featured snippet slot 'position 0' or 'rank 0'). The introduction of featured snippets has changed the way people use Google as they provide users with answers without even requiring them to click onto a web page.

Here's what a featured snippet looks like:

Click here to find out how to gain the featured snippet spot for your keywords.

Rich Cards

Rich cards are another way for Google to give you information in the body of the SERP itself (instead of requiring you to click through to a web page). For example, if you search for the title of a film, a rich card with the movie poster, release date, ratings, et cetera will all appear in the form of a rich card:

Other types of rich cards may be displayed when searching for courses, recipes or events: Google will supply a list of what it finds on offer, rather than having the user manually compare lots of websites one at a time.

As with snippets, this feature allows Google users to get the answers they need without ever having to click onto a website. Rich cards and featured snippets have definitely made things easier for the user, but whether they have made things easier for business owners is a different question.

Local Results (Map Pack)

The map pack is what we call the group of localised results that appears when Google thinks you're searching for a business or a location in a specific place. For instance, if you search for 'tile shop' and Google sees that you're currently in Dinas Powys, your SERP might include a map pack like this one:

This is a vastly useful feature for Google users as it allows them to see what's around them at a glance. These results are organic (not paid) and display business information clearly and concisely, so it is a useful feature for business owners as well. The only thing you need to do to be included in this section is to provide your business information to Google through Google My Business.

Shopping Results

AdWords ads aren't the only paid results you might see within the Google SERP these days. There are also Google Shopping results: product-specific listings that appear when your query indicated a desire to buy something. Each Shopping ad includes a price, a picture, and the name of the product in question, along with the name of the website that sells it. Once again, this has definitely improved the experience for the user as they can view and compare an array of information right there on the SERP.

However, as the size and volume of these Shopping ads increase, the organic search engine results are getting pushed further down the page and becoming more visually unappealing compared to the snazzy product images. This decreases the chance of organic search results gaining clicks/conversions, while potentially increasing the number of businesses that might wish to start using Google Ads.

AMP Results

AMP (Accelerated Mobile Page) results appear when a website has stripped their pages down to the bare necessities so as to improve loading speed on mobile devices. This means taking out unnecessary styling, formatting, bells and whistles while compressing image files and the like to make them as small and as speedy as possible. When a search occurs on a smartphone, Google may prioritise AMP results as these will theoretically deliver a superior user experience.

Many sites are now striving to make their web pages as lightweight as possible using Google's AMP technology. This may mean that non-AMP pages are increasingly left behind as users learn to favour organic results that load more or less instantaneously.

Less Space

With all of the above features and listings jockeying for position, the competition for space on the Google SERP is tougher than ever before. Even if a business ranks towards the top of the traditional organic listings, it will now be much lower down the page overall.

In this example, not a single traditional organic result is visible above the fold. Instead, the screen is filled with AdWords ads, map listings, and Google Shopping results.

What is the impact of these SERP changes?

As you can see in the image above, paid ads now dominate the top of many SERPs (particularly where the search term is popular and highly competitive). The face of the Google SERP is in constant flux, but it's a fairly safe bet that AdWords will continue to be prioritised. This means that businesses who rely primarily on organic Google traffic may be in for a rough time; for instance, ranking in the 6th organic position for a popular keyword might have driven a lot of traffic to your site in the past, but that #6 slot may now be so far down the page it scarcely receives any clicks at all.

However, it's not necessarily all bad news. Although the traditional organic listings have been pushed down, there is still plenty of organic opportunity above the fold in the form of featured snippets, rich cards, and the map pack.

At the beginning of this article, we looked to address whether all of these SERP changes will impact the way people use Google. To answer that question, we believe Google works to make their SERPs the best they can possibly be for the user (while also endeavouring to maximise their own profits in the process). Google users can gain information quicker than ever before and the SERPs help them make shopping decisions more easily by comparing multiple websites' offerings at a glance. Increasing the number of AdWords ads at the top of the SERP seems to have been chiefly a money-motivated decision, but to be fair, the increasing prevalence of Shopping ads is arguably a user-motivated development, making it easy for searchers to view and evaluate lots of different products in seconds. Businesses may have been adversely affected by the decreased focus on standard organic results, but at the end of the day, Google are more interested in satisfying the people who use Google to search than in placating the business owners who use Google to drive traffic to their websites.

What can businesses affected by these changes do? 

The preference for paid ads over organic results doesn’t look like a trend that will reverse any time soon, meaning that businesses must continue to work harder at their SEO to appear towards the very top of the organic search results. To boost organic traffic and CTR, try to write content that targets the featured snippet box, and make sure you're listed on Google My Business so that you show up in the map pack.

Inevitably, it may also be time to review your paid marketing strategy (or indeed implement one for the first time). If Google AdWords and Google Shopping continue to dominate the top of the SERPs and it is your goal to be a part of that space, budgeting more money for paid advertising may be key. Ultimately, it is a good idea for businesses to try to appear in both the organic and paid results to maximise their visibility, so refreshing your content and paid advertising strategies is the key to staying relevant in the ever-changing SERP landscape. 

Need help driving organic or paid traffic to your website? Get in touch with the Designer Websites team today - our experts will be more than happy to assist you!

Following a seven-year investigation by the European Commission, it was revealed today that Google will be fined a record-breaking £2.1 billion for abusing its power and dominating search results with its own AdWords-driven shopping services. This is the largest fine to be given out by the EU for a monopoly abuse case.

The case concludes that Google has been favouring its own comparison shopping service and the products on Google Shopping in the SERPS, thereby demoting competitor sites. Under EU antitrust rules, this is classed as illegal and a distortion of the market. The European Commission believes that this practice has denied other companies the ability to compete based on their merits, as well as denying consumers an accurate choice of products and services.

Google fervently denies these claims and stands by their opinion that their method provides consumers with the best shopping experience, making it easier for them to find the products they want.

However, despite their denial, Google has been given 90 days to cease these practices or face further penalties.

So, what could this mean for Digital Marketing?

Well, if Google have to change the appearance of its search engine results, something that they've systematically changed to dominate the online advertising space, then surely this will have a huge impact on their income streams, and on how we advertise websites! Google have 90% of the search market share in Europe alone, and whilst this form of advertising is becoming more and more expensive with its auction-style bidding, there's unfortunately no getting away from the fact that it works, and many businesses rely on it heavily for their businesses.

At the moment, Google generates a massive amount of its income through its advertising platform, and this fine whilst seemingly huge and record-breaking, is nothing compared to the loss they would incur if they had to stop using it. It's hard to see how they will get around this anti-trust ruling, but it will surely have an effect on millions of companies employing the advertising platform, and all those companies like ourselves who are work very closely with it.

Year by year, Google Ads are becoming more of a priority to Google, with the current number of Ads standing at 4 at the top of each SERP. This, along with the introduction of Google Business and local services, means that no organic search results are shown to users ‘before the fold’.

As can be seen in the image above, the entire right-hand side of the page is dominated by Google Shopping adverts. These are also paid for adverts, as can be seen by the small ‘sponsored’ badge at the top of the page. Due to this, most of the SERPs are dominated by adverts which have been paid for by those advertising companies. Google Ads even appear at the bottom of the page, meaning only the middle 10 results are organic. From this, it is easy to agree that consumers may not be provided with the best possible choice when it comes to shopping on Google.

You have to take your hats off to Google for their genius. Where else in the world can you find an example where a business owner pays an advertising company hundreds of thousands, or even millions of pounds in advertising spend, where you can't speak to anyone, you can't get any loyalty discounts, and you even have to rely on their own statistics about the click costs, click stats, fraud clicks, etc. They absolutely dominate this space, they most definitely monopolise, and they do of course favour anything that earn's money for Google! But, is this unfair practice worthy of a fine, or just a phenomenally intelligent advertising platform?

It is unsure what changes Google may make to the world’s most popular search engine, but if they do impose changes it is likely that they will create a new way to fill the gap left by the favouritism of its own Google Shopping channel. Digital Marketers may need to change their methods to fit in with the changes and come up with new marketing strategies. It will definitely be interesting to see where this goes.

However, there is also a chance that Google will not impose any changes at all and just pay the higher fine after the 90-day period. This fine is the first in the three-pronged investigation into the companies practices and so over the coming months, we may see the super-power fined for other anti-trust practices.

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