What is local SEO?

Local SEO refers to the process of enhancing your local online presence in order to attract more business from relevant local searches. It can be classed as ‘the practice of optimising your brick and mortar business for location-focused keywords and search terms’; such as “web design Barry”.

These searches can be performed across several different search engines, but with 90%+ market share in the UK alone, these searches are typically performed on Google, with the hope of being included in something called the ‘Google Snack Pack’.

The Google Snack Pack, also known and referred to as the ‘local 3 pack’ or ‘map pack’, is the boxed area that appears on the first page of Google search results when a local online search is performed. The Snack Pack box displays the top 3 local business listings most relevant to the search query and contains it’s very own search algorithm and set of rules. But why is it important for local businesses to appear in the snack pack? Let’s find out!

Why is local SEO important?

Optimising your local SEO means increased website traffic (if you have a website), leads and conversions since your efforts are placed into becoming more relevant to your base of local customers. It is a way to help smaller businesses compete more effectively against larger national organisations who have significantly greater amounts of resources at their disposal. By focusing on specific local SEO tactics, smaller firms are able to limit the impact of these bigger businesses that often optimise content for broader keywords and search terms and rely on brand recognition, rather than value offerings, to bring in footfall.

Further strengthening the case for local SEO are the fascinating stats that surround it. 46% of all searches performed on Google have ‘local intent’ (SER), “near me” searches are increasing 150% faster than traditional, local-based searches (Google) and 29% of all Google search engine result pages contain a snack pack in the results (RankRanger). 

With all of the advantages and buzz around local SEO, it comes to no surprise as to why so many businesses are battling it out to be included in the local 3 pack. So, what can you do to get in there? Here are the best ways to optimise your business for local SEO.

Improving your local SEO

1.       Create & Optimise Your Google My Business Listing

First things first, to get started with local SEO, you’ll need to create a Google My Business listing. For no charge, this establishes your business’ online presence and means you will appear on Google Maps. Not only will your business appear in search results across a variety of devices, but if Google authenticates your listing as a legitimate business, it could also appear in the sidebar space of a Google search.

There are several ways in which you can optimise your GMB listing to ensure Google not only sees your business but chooses it to appear in local search results. These are:

• Keeping everything consistent between your listing, website & other online listings
• Filling in every data point available i.e. Name, Address, Bio and Shortname
• Keeping crucial business data updated such as opening hours and holidays
• Get more reviews and engage with any that you do get

2.       Gain Regular Reviews

The last point that we made above is an important one. Getting your customers to leave glowing reviews about your business doesn’t just help to optimise your GMB listing and presence, but it also encourages more local customers to buy from you. The more footfall that your business experiences can lead to further positive reviews which then helps to build more signals to Google that your business is legit and worthy of ranking highly in local searches. Some tips to encourage your customers to leave positive reviews are:

• Respond to existing reviews in a professional way, addressing any negative reviews that you may get and thanking reviewers for sharing their positive experiences
• Asking for a review in-person after a sale has been made
• Send post-purchase communications asking customers to leave reviews

3.       Optimise for Voice Search

Voice search has been rapidly growing over recent years, especially in terms of SEO. Therefore, it is crucial to optimise your content into a voice search-friendly manner, focusing on the way people ask questions when they speak rather than when they are typing. When performing voice searches using specific devices such as an Amazon Echo or Google Home or a voice assistant such as Siri, searchers opt for more long-tail keywords compared with regular search. As a result, you’ll have to adjust the SEO of your content to fit the more conversational tone of someone talking. A good tip here is to focus your efforts on traditional question starters such as who, what, when, where, why and how.

4.       Making Your Website Mobile-Friendly

Online mobile searches have also grown in popularity over the last decade with the increase in accessibility to mobile devices. In fact, in 2017, Google released its mobile-first indexing search results that prioritised mobile-optimised content over non-optimised content and even made it their primary index. This confirms the strategy behind optimising websites and content to be mobile-friendly, not just for local SEO, but for SEO as a whole.

Some tips for making your website more mobile-friendly are:

• Ensure your website loads quickly
• Use images and website copy only when needed and avoid filler content
• Use bigger fonts that are easy to read
• Implement an enhanced user interface for a great experience

5.       Greater Focus on Local Keywords

One of the most obvious ways to rank for local search results is to focus on local keywords, right? Of course, it is! Google’s own Keyword Planner allows you to filter keyword searches based on location, so you can get a better idea and understanding of the popular search terms for a specific area. This enables you to form a list of relevant local keywords that you can target to give yourself a better chance on ranking. Once you have these keywords, you can begin to implement content, meta tags and URLs to match.

Another great tactic that you can implement to increase local SEO results is to include mentions of location-specific landmarks and hotspots in your site’s content. For example, if your business offers web design in Cardiff city centre, including references such as “web design near Cardiff castle” could also bolster rankings in local search results.

6.       Implement Location Pages or Location-Focused ‘About Us’ Pages

If your business operates in more than one location, then location pages are a must. These pages allow you to target very specific location-based keywords around a main keyword e.g. “Cardiff decking” and “Slough decking”. At the minimum, each of these pages will need to provide the following information:

• Opening hours
• Name, address and phone number
• Reviews
• Promotions
• Google Maps location

When adding these pages to your site, it’s important to remember that standards SEO rules still apply and content should be unique.

If your business only operates in one location, then having an ‘About Us’ page that focuses on local, relevant information is imperative. If you run a coffee shop, for example, your About Us page is the perfect place to provide information that you supply the coffee and cakes for local fundraisers each year. This reaffirms your commitment to your local community and provides potential customers near you with confidence in your business, which can lead to increased levels of business and many of the aforementioned benefits such as positive reviews.

7.       Take Advantage of Online Directories

Websites such as Yell, Yelp, YellowPages and Foursquare are online business directories that help to get your business name, address and phone number (NAP) on the web, which is one of the most important, if not the most important element of local SEO. NAPs act the same way as backlinks do to a website and let Google know that multiple places on the web are talking about or mentioning your business. The key thing to remember when adding your business to these online directories is to ensure that all information remains consistent.

Online business listing should include the following basic information:

• Accurate business name, address and phone number which is consistent across all directories
• A backlink to your website if you have one
• A thorough description of your business

8.       Build High-Quality Backlinks

According to Moz’s 2018 Local Search Ranking Factors study, ‘link signals’ were ranked number one and number two respectively in the most important factors for ranking in local organic rankings and the local pack and snack pack. Link signals are backlinks that point back to your website, so it’s important to get as many of these as possible, however, you do need to focus on their quality more than anything. The more relevant and authoritative the backlink is, the greater the signal is going to be to Google that your business is legitimate and also relevant to the local search being performed.

Some tips that you could follow to create high-quality backlinks to your website are:

• Guest blogging on reputable websites that have a high domain authority
• Produce high-quality content on your website that others want to link to
• Engage with local businesses and influencers to link back to your website

SEO is a fast-moving and ever-changing industry, so you never know when Google will introduce new and innovative features to its search engine results page for local searches, but they are more or less guaranteed. Therefore, it is vital to keep on top of changes that can impact your local SEO. By starting off implementing the above eight points, you will ensure that your business not only takes advantage of lucrative local search opportunities but builds a solid platform that can be taken forward and progressed further when new and exciting local SEO features are announced.

Want to know more about how Designer Website can help your business with its local or national SEO, be sure to visit our search engine optimisation page today to see the professional and quality SEO services that our team of experts can provide. You can also get in touch with us if you require anything else!

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Creating high-quality video content can hugely improve your audience engagement, boost your Google ranking and increase sales. In this blog, we discuss why incorporating video into your website is important if you want to appeal to a modern market and compete with other brands online.

The Online Buying Experience

When looking at the current consumer market, there has been a dramatic shift towards people shopping online rather than heading to their local high street stores to shop. Why? Because shopping online offers an entirely different browsing and purchasing experience that is often more convenient. Customers can:

• Shop from the comfort of their home & at any time of the day
• Quickly and easily compare similar products from different brands or suppliers
• Access honest reviews from other customers who purchased the same product

But one thing online shopping doesn’t allow consumers to do is see the product in real life. That’s why videos are an invaluable tool for digital marketers and something that customers expect to see when they shop online. When people intend to buy something, particularly something of high value, they want to know that it’s exactly what they're looking for before parting with their money. Research shows that after watching a video about a certain product, people were much more likely to buy it than if they hadn’t watched a video. Why is that?

Videos not only showcase a product or service, but they also present information in a way that is engaging, easy to share and most importantly, easy to digest. Videos enable you to:

• Offer customers a 360° & up-close experience
• Demonstrate how the product or service works
• Highlight & talk about the technical elements
• Show how your product or service is better than others

Let’s take a look at an example of a video that showcases a product/service effectively:

This is a video that we created for one of our clients, Sweets in the City, to advertise their Letterbox Treats product. So, why is this video effective?

1. It shows people the name of the brand & product name clearly
2. It demonstrates exactly how to order and personalise your order online
3. It shows the complete product & how it will be delivered to you

After watching this video, the potential customer has everything they need to make an informed decision about their purchase.

Another great way that video can be utilised in digital marketing is in explaining and providing information in a visual way that sometimes words and text cannot convey in an engaging manner. In the video below, we provide information on 'composite decking vs plastic decking' for UK composite decking supplier TimberTechUK.

Here you can see a comparison of the two types of decking board with important information spoken in a voiceover. Providing a combination of both visual and audio elements that make what would be standard text information, a lot more interesting to take in and understand.

SEO Video Benefits

While creating videos to advertise products can greatly increase sales, this is not the only way that video can improve your business.

Search engines like Google consider videos to be ‘high-quality content’. Used correctly, videos can dramatically boost your rankings. When bots crawl your site and come across this ‘high-quality’ content, you can expect that your site will receive a ranking boost, moving you closer to that all important #1 position. Some examples of videos that add lots of value to your site include interviews with experts, reviews or gifs - to name a few.

Google often shows a selection of video results (a video pack) close to the top of page one in response to a particular search term or query. That’s because Google wants to give its users the best possible experience, and some users will find a video response most useful.

For example; someone searching ‘how to change a tyre?’ might want to see somebody changing a tyre and talking them through the process rather than reading a long article or trying to piece together a series of images. To get maximum SEO benefits from your video content, you should:

• Ensure your video is high-quality and relevant to your business/product
• Target relevant keywords in your video title
• Write a detailed meta-description that also incorporates relevant keywords

Social Media

In recent years we have seen a huge increase in the number of social media platforms such as Facebook and Instagram, incorporating new and interesting ways to share video content. Learning how to harness the potential of features such as; Live videos, stories and Instagram TV etc. will be key to long-lasting customer engagement in the future.

Sharing entertaining video content on social media platforms can also broaden your customer outreach exponentially. We’ve all seen a funny or interesting video online and tagged our friends or shared it with our own followers. Think about how this same principle can be applied to your digital marketing efforts - create original, eye-catching and entertaining content with your product, service or brand at the centre.

How can we help?

If it isn’t already apparent, incorporating video into your digital marketing efforts is very important if you want to remain successful in the current climate. At Designer Websites, we offer a number of services that will help you bring your brand to life including, videography, drone footage, 360ۤ° video and street view.

Click the buttons below to have a look at these services in more detail, or give us a call on 01446 339050 and we'll be happy to discuss your ideas & give you a quote - free of charge!

Videography >                                   Drone Footage >                               360° video & street view >

Marketing your business online is a multifaceted task that often takes place across many different platforms. Nowadays, a typical digital marketing strategy might include any or all of the following:

• Responsive website (fast, mobile friendly, optimised for search engines)
• Conversion optimisation (tweaking content and layout for performance)
• AMP development (faster mobile pages)
• Blog posts and other content (including infographics, videos, etc.)
• Social media (Twitter, Facebook, Pinterest etc.)
• PR and link outreach (e.g. articles, external blog posts)
• PPC advertising (e.g. Google AdWords, Bing Ads)

You may also choose to combine the above strategies with more traditional avenues such as TV, radio and/or print advertising.

With the fight happening on so many different fronts, it's not hard to see why a lot of business owners decide to outsource some or all of their marketing to external agencies. Indeed, it's not uncommon to hire a different firm for each task: one company to design your website, another to write engaging content for your blog, another to handle your AdWords campaigns, and so on.

But is this a good way to get results?

The obvious benefit of this approach is that it allows you to hire a specialist for each part of your multi-platform digital marketing effort. You want a professional-looking website, so you hire an experienced web developer who's capable of providing this. You want to get your brand name in front of more people, so you pay a highly-rated PR agency to get the word out on your behalf. Nobody in your organisation knows the first thing about Google AdWords? No problem - hire a PPC expert to set up some campaigns for you.

On the face of it, then, choosing the best person or company for each job on a task-by-task basis seems like a pretty sensible tactic. The problem is that while PPC advertising, SEO copywriting, website design, et cetera are all distinct disciplines that require very different skillsets, they don't exist independently of one another. All digital marketing platforms are intrinsically linked, and trying to separate them all out can cause a lot of headaches.

Here are some examples:

• Search engine optimisation (SEO) is a critically important part of website development that ideally needs to be taken into consideration at the planning stage. When building a new online home for your business, you might be tempted to hire a designer to create the website itself, then turn the project over to an SEO expert who can select the keywords and write the copy for each page. As a general rule, though, you'll definitely get far better results in the end if your website developer has a strong working knowledge of SEO too - that way, they can make suggestions from the get-go and help you to construct a highly-optimised site hierarchy instead of just hashing in some keywords as an afterthought. Optimising a website is significantly more than just content and keywords - it’s having a modern and responsive site architecture, handling URLs properly, hosting the website in a way that make it fast for the end user, and so much more!
  
  
• If you're thinking of using Google AdWords to drive extra traffic to your website, you may be wondering exactly how much each click will cost you once your ads are up and running. The answer to that question depends on many different variables, but more than any other factor, the amount you pay when somebody clicks on one of your ads is determined by its quality score, which is derived from the combination of keyword, advert and landing page. The lower your quality score, the more you'll have to pay for each click (since Google don't like sending their users to irrelevant or low-quality web pages). But your average PPC manager can't achieve a good quality score just by fiddling around in AdWords - it requires collaboration between your web developer, copywriter and PPC manager to get those ads and landing pages just right.
  
  
• Finally, let's imagine that you've hired a social media guru to grow your audience on Twitter, Facebook, Instagram, and so on. In order to craft successful social campaigns and keep your accounts running smoothly, that person will have to co-ordinate their efforts with the person who writes your blog posts, the person who handles your PR, and possibly several other parties like your web developer, your sales team, and whoever is responsible for determining the overall direction of the company. That's a lot of plates to keep spinning!

The point is that - as the old proverb goes - too many cooks sometimes spoil the broth, and dividing up your marketing efforts can hugely diminish your results. Assigning each task to a different specialist opens you up to a lot of potential problems, especially if any of your marketers cannot see:

• Accurate sales and traffic figures for your business
• The growth plans you have in place
• What everyone else is working on

Of course, there are numerous tools and pieces of software that can be used to co-ordinate several groups of people who are all working towards the same goal, but these solutions tend to only work as well as the people using them. No matter how you slice it, trying to synchronise half a dozen different agencies and get them all reporting back to you in perfect harmony can be a huge and frustrating task!

So is there a better way?

A simpler route to digital marketing success

You want to make life simple for yourself, but you're still keen to check all the digital marketing boxes and get your brand seen in as many different places as possible. How do you achieve both of these goals? Well, you could try one of the following:

1) Hire in-house marketing talent.

Instead of outsourcing your marketing efforts to external agencies, you may decide to hire your very own PPC expert, SEO guru, social media manager, etc. That way, all the necessary skills will be in your own office and on your own payroll.

The drawback: Hiring your own marketing team will cost a lot of money and use up a lot of time. You'll have to do all the legwork - posting job ads, looking through CVs, interviewing applicants - yourself, and if you're hiring several people, you'll have to do it all multiple times. Successful candidates might need to be trained up, and they may take some time to properly settle into your organisation.

And that's assuming you can even find the talent you need. Unfortunately, most skilled digital marketing professionals would rather work for an agency (where they would get to work on a variety of different projects) than for an ordinary business (where they would have to the same thing every day). If you do choose the in-house route, you may find that scouting out a suitable candidate for each position is harder than you expected!

2) Find an agency that does everything.

Hiring an agency means that you don't have to face the hassle of recruiting new employees for your own company, and if you can find an 'all-in-one' digital marketing agency who know how to craft engaging content, build successful AdWords campaigns, get seen on social media, AND design a winning website, this will also make it far easier for you to keep your digital marketing efforts tidy, efficient and effective.

The drawback: Marketing agencies that do everything are hard to come by. It's fairly easy to find a company that's great at SEO, or at social media, or at pay-per-click advertising, but finding a company with the skillset and vision necessary to do it all - and do it well - can be quite a challenge.

Additionally, some business executives may be reluctant to put all their eggs in one basket by entrusting absolutely everything to a single company. Will they be vigilant, honest and communicative when it comes to reporting back and keeping you in the loop? And what if this other company were to go under? Where would that leave you, the client?

Clearly, both of the above approaches have their pros and cons. But there is a third option: simply take a little from column A and a little from column B.

3) Hire a skill-rich agency and your own marketing executive.

First, you hire a talented person to serve as your company's internal marketing executive. This person will need to have great communication and planning skills, along with a good deal of digital marketing experience, but they don't necessarily need to be an expert on everything. They won't necessarily be the one setting up AdWords campaigns and tweeting the latest blog posts - their main role will be to co-ordinate your overall marketing strategy and communicate with the people carrying it out.

Once your new recruit is in place and the two of you have come up with a digital marketing plan that identifies goals and highlights key areas of priority, the next step is to find a digital marketing agency that's capable of delivering on your aspirations. You should still look for a company with a diverse array of skills at their disposal - after all, our original point about the multifaceted nature of modern marketing still stands - but since your internal marketing executive will be working closely with the external marketers, you don't have to worry about drifting out of the loop.

This approach is superior to the others for a number of reasons. Yes, you'll still have to interview, hire and orient a new employee, but it's just one person rather than a whole team. Yes, you're still entrusting much of the actual work to an external company, but it is just one company - which should keep things relatively straightforward - and you'll have a dedicated employee of your own to hold them to account, answer any questions they might have, and track their progress to ensure that your overarching marketing strategy is moving in the right direction.

Internal Marketing Executive - Responsibilities:

• Planning overall marketing strategy
• Coming up with new ideas for the company
• Acting as a point of contact for external marketers (and providing them with extra info if needed, e.g. photos, videos, sales figures)
• Ensuring that all work is completed to a high standard and in a timely manner
• Using analytics tools to track progress of marketing campaigns
• Keeping you in the loop

External Marketing Agency - Responsibilities:

• Putting your marketing executive's vision into practice (this could mean anything from scheduling Facebook posts to contacting journalists or creating and managing PPC campaigns)
• Making additional suggestions that will boost your company's profile
• Monitoring / analysing progress and results
• Reporting back to the marketing executive

Done correctly, this approach will ensure accountability, straightforward two-way communication, and steady forward progress towards your digital marketing goal.

Designer Websites is a talented team of developers, designers, SEO specialists and digital marketing experts. No matter what you're looking to achieve online, we have the skills to help you do it - contact us today to discuss your requirements.

Following a seven-year investigation by the European Commission, it was revealed today that Google will be fined a record-breaking £2.1 billion for abusing its power and dominating search results with its own AdWords-driven shopping services. This is the largest fine to be given out by the EU for a monopoly abuse case.

The case concludes that Google has been favouring its own comparison shopping service and the products on Google Shopping in the SERPS, thereby demoting competitor sites. Under EU antitrust rules, this is classed as illegal and a distortion of the market. The European Commission believes that this practice has denied other companies the ability to compete based on their merits, as well as denying consumers an accurate choice of products and services.

Google fervently denies these claims and stands by their opinion that their method provides consumers with the best shopping experience, making it easier for them to find the products they want.

However, despite their denial, Google has been given 90 days to cease these practices or face further penalties.

So, what could this mean for Digital Marketing?

Well, if Google have to change the appearance of its search engine results, something that they've systematically changed to dominate the online advertising space, then surely this will have a huge impact on their income streams, and on how we advertise websites! Google have 90% of the search market share in Europe alone, and whilst this form of advertising is becoming more and more expensive with its auction-style bidding, there's unfortunately no getting away from the fact that it works, and many businesses rely on it heavily for their businesses.

At the moment, Google generates a massive amount of its income through its advertising platform, and this fine whilst seemingly huge and record-breaking, is nothing compared to the loss they would incur if they had to stop using it. It's hard to see how they will get around this anti-trust ruling, but it will surely have an effect on millions of companies employing the advertising platform, and all those companies like ourselves who are work very closely with it.

Year by year, Google Ads are becoming more of a priority to Google, with the current number of Ads standing at 4 at the top of each SERP. This, along with the introduction of Google Business and local services, means that no organic search results are shown to users ‘before the fold’.

As can be seen in the image above, the entire right-hand side of the page is dominated by Google Shopping adverts. These are also paid for adverts, as can be seen by the small ‘sponsored’ badge at the top of the page. Due to this, most of the SERPs are dominated by adverts which have been paid for by those advertising companies. Google Ads even appear at the bottom of the page, meaning only the middle 10 results are organic. From this, it is easy to agree that consumers may not be provided with the best possible choice when it comes to shopping on Google.

You have to take your hats off to Google for their genius. Where else in the world can you find an example where a business owner pays an advertising company hundreds of thousands, or even millions of pounds in advertising spend, where you can't speak to anyone, you can't get any loyalty discounts, and you even have to rely on their own statistics about the click costs, click stats, fraud clicks, etc. They absolutely dominate this space, they most definitely monopolise, and they do of course favour anything that earn's money for Google! But, is this unfair practice worthy of a fine, or just a phenomenally intelligent advertising platform?

It is unsure what changes Google may make to the world’s most popular search engine, but if they do impose changes it is likely that they will create a new way to fill the gap left by the favouritism of its own Google Shopping channel. Digital Marketers may need to change their methods to fit in with the changes and come up with new marketing strategies. It will definitely be interesting to see where this goes.

However, there is also a chance that Google will not impose any changes at all and just pay the higher fine after the 90-day period. This fine is the first in the three-pronged investigation into the companies practices and so over the coming months, we may see the super-power fined for other anti-trust practices.

For more updates on this story, you can follow our Twitter or our Facebook here!

On the 25^th of May 2017, Google’s AlphaGo AI beat the world’s best Go player in a three game match. The highly complex strategy board game is known for its difficulty and huge set of possible moves, which is what makes this victory such an impressive feat for the champion gaming bot.

Increasingly, we’re hearing about the growing capabilities of artificial intelligence, with many of us encountering and interacting with this technology in our everyday lives without even realising it. With audiences becoming more and more attuned to traditional advertising methods, as well as using a huge variety of tools and platforms to consume and distribute information, it has become the marketer’s primary focus to harness the latest technological innovations in order to reach and engage users.  In addition to the demands of consumers, marketers are also looking to exceed the expectations of their clients by using tools and strategies that will allow them to deliver their services more efficiently.

When they’re not busy toppling board game champions, these rapid changes to the marketing landscape are being led by Google, with the tech giant already playing a huge role in shaping the use of digital technology for both businesses and consumers alike. In fact, their CEO Sundar Pichai recently announced a move from ‘mobile-first’ to ‘AI-first’ over the coming years, which gives a strong indication of how instrumental this technology will be in the future of search. The same can also be said of Facebook’s Mark Zuckerberg, whose own investment into AI technology and machine learning has been well documented, as have the efforts of many other influential companies and emerging start-ups.

While AI is often discussed in terms of its future relevance, it is important to remember that this technology is already being implemented by companies throughout the world, across a variety of industries. To provide us with an introduction to some of the tools and techniques that are being used, and to predict where this may lead us in the near future, here’s a closer look at how AI is shaping the world of digital marketing:

Ads

AI is already influencing ad creation, targeting and measurement, which is only set to increase over the coming years. One of the most interesting examples of these innovations in recent news was the revelation that Mattersight would be using voice analysis to deliver personalised ads on home assistant devices. According to reports, Mattersight will be using their voice analysis technology in order to deduce speaker personality traits, allowing advertisers to target users based on this information.

In addition to ad targeting, companies are also using AI to gather performance data that will allow them to measure the efficiency of their marketing efforts, which in turn will also contribute to greater accuracy in future campaigns. Google recently outlined how they will use this technology to provide attribution precision to users of their Analytics, DoubleClick and AdWords services, debuting ‘Google Attribution’ at their annual marketing conference. The aim of this service is to give users a clear picture of their marketing performance across devices and interaction points, allowing the contributing sources to gain their deserved recognition, as opposed to attributing all credit to the user’s last click.

While creativity is often the most downplayed aspect of AI innovation, it has actually been used to create visual ads for quite some time now. Back in 2015, M&C Saatchi created what was dubbed as the ‘world’s first’ AI Ad for coffee brand Bahio. This was powered by an algorithm which continuously tested design and copy changes, gradually eliminating elements which failed to engage while reintegrating those which proved successful. In more recent times, the same agency has used IBM Watson to create ad campaigns for Toyota, using behavioural data from Facebook to personalise the content.

The biggest obstacle facing AI ad targeting is the objection to data use, which will be particularly challenging in the European market, due to new European Union laws which will come into place in May 2018.  Companies who use data in what is deemed to be a discriminatory or irresponsible fashion could face huge fines, demonstrating the barriers that technology will face as lawmakers seek to ensure that legislation keeps up-to-date with these advances.

Visual Recognition Tools

While their use in security applications may be the first thing that comes to mind when it comes to visual recognition tools, they are also proving to be incredibly influential in the world of digital marketing, both in terms of user engagement and in data gathering. From live videos to memes, a huge portion of our online interactions take place in the form of images and video content, which means that we must have the tools to enhance these mediums and monitor their impact on audiences.

Visual recognition tools have played a vital role in the development and widespread use of augmented reality applications, which have drastically enhanced the ability of brands to engage their customers and cultivate user generated content. Crucially, these tools bridge the gap between ‘real life’ and digital experiences, providing marketers with greater control and insight into user journeys, and providing unique experiences which encourage addictive use (as is exemplified by the surge of business using Pokemon Go to attract customers in summer 2016).

The most recent example of visual recognition being used to enhance online search is the announcement of the ‘Google Lens’ tool at this year’s I/O conference. Combining image recognition and information about the user’s location, the tool uses the camera feature on Google mobile devices to provide detailed information about these locations or objects. This information ranges from simply identifying an unfamiliar object, to performing more complicated tasks, such as logging into a wifi network using an image of the password sticker on the router.

Aside from the obvious ways in which these tools are able to enhance user engagement, they also provide tech companies with the ability to capture data and further enhance their learning ability. Despite the differences in how Facebook and Google are using visual tools to serve users, their aim to use them in order to understand and respond to user needs is fundamentally the same, as this Variety article points out.

Content Creation

If you regularly read news articles and reports online, it’s highly likely that some of the content you’ve consumed has been composed using artificial intelligence. The most famous of these tools is ‘Wordsmith’, a platform created by Automated Insights which turns data into coherent pieces of content. Wordsmith has been used by several high profile names in the industry, including The Associated Press, who have used it to generate sports coverage and quarterly earning stories, freeing up journalist time and extending their ability to cover multiple events.

To give you an idea of how prominent these tools could soon become, technology research and advisory firm Gartner estimated that by 2018, 20% of business content will be authored by machines, listing reports, press releases and legal documents amongst the range of content that could soon be produced using AI. This is supported by the number of content writing tools that have popped up in the past two years, one of the most recent being PingGo, a start-up which allows users to generate press releases based on answers to journalistic questions on their chosen ‘story’. The company was founded by Sarah Lee, the owner of a PR firm, with the aim of making press coverage more accessible to small businesses and projects that do not have the budget to invest in traditional PR.

Although most content writers are quick to point out that machines lack the ‘humanity’ needed to inject personality into writing tasks which require a high level of emotional sophistication, research shows that audiences are finding the content produced by bots to be increasingly informative and coherent, evidenced by Christer Clerwall’s study ‘Enter the Robot Journalist’. For now, computer-generated content still falls short in terms of its readability and persuasiveness, however, this could drastically improve in the coming years.

Another limitation of current content production technology is its reliance on human input, which is required in order to map out the content and provide the facts needed to produce it. This could change as computer intelligence improves, providing content bots with the ability to understand and produce natural language. Back in 2014, Google’s Ray Kurzweil predicted that computers would be more intelligent than humans by 2029. Considering the progress that has already been made in the past few years, it is not difficult to imagine that bots could become capable of highly sophisticated writing in the not-too-distant future.

While it’s safe to say that AI marketing is still a developing platform in the world of digital communications, it is far from being a distant, futuristic entity that has yet to be harnessed. Brands across the world are using AI throughout their campaigns, while tech companies are piling resources into pioneering the technology needed to facilitate these services for users and businesses alike.

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